Privacy Policy

Fyusion Asia Pacific is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.

What is personal information and why do we collect it?

Personal information is information or an opinion that identifies an individual. Examples of personal information we collect included:

▪   Client details: names, email addresses, phone numbers, payment details, occupation and other information to assist us in conducting our business, and providing and marketing our services.

▪   Staff: information about potential and current staff, as required in the normal course of human resource management and the operation of a business.

▪   Research participants: names, email addresses, phone numbers, occupation, and other information to assist us in conducting our services.

We may collect your personal information from a range of sources. For example, we may collect your personal information when you request or acquire a service from us, provide a service or product to us, apply for employment with us, or communicate with us via our website, by email, telephone, or in writing.

Wherever reasonable and practicable, we collect personal information from the individual to whom the information relates.  If you provide personal information about someone other than yourself, you agree that you have that person’s consent to provide the information for the purpose for which you provide it to us.  You also agree that you have told the person about this Privacy Policy and where to find it.

We only collect personal information by lawful and fair means. We usually collect personal information from:

▪   face-to-face meetings, teleconference meetings, interviews and telephone calls

▪   business cards

▪   electronic communications – for example, emails and attachments, and forms filled out by people, including through acquiring a service from us

▪   subscriptions to marketing materials such as newsletters and electronic briefs

▪   our website and social media pages, including if you use them to contact us.

We collect personal information:

▪   That is necessary for us to provide you with the services you have requested from us;

▪   For marketing purposes and to provide you with information about services that may be of interest to you;

▪   To improve the services we provide; and

▪   To enable us to conduct our business, including conducting research and your participation in that research.

If you do not provide your personal information, we may not be able to supply the requested service, employ you, or otherwise deal with you. When we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Sensitive information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

▪   For the primary purpose for which it was obtained

▪   For a secondary purpose that is directly related to the primary purpose

▪   With your consent; or

▪   Where required or authorised by law.

Third parties

Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of personal information

Your personal information may be disclosed in a number of circumstances including the following:

▪   Third parties where you consent to the use or disclosure; and

▪   Where required or authorised by law.

Security of personal information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information.

Access to your personal information

You may request access to the personal information we hold about you by contacting us, and we will respond to your request within a reasonable time. 

We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies.  Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request.  

We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your personal information.

In order to protect your personal information, we may require identification from you before releasing the requested information.

Maintaining the quality of your personal information

It is an important to us that your personal information is up to date.

We will take reasonable steps to make sure that your personal information is accurate, complete, and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

We reserve the right to revise this Privacy Policy or any part of it from time to time. Please review this Policy periodically for changes. Any revised policy will be placed on our website at www.fyusion.com.au.

Your continued use of our website, services, requesting our assistance, or the provision of further personal information to us after this Privacy Policy has been revised, constitutes your acceptance of the revised Privacy Policy.

Privacy Policy complaints and enquiries

If you have any queries or complaints about our Privacy Policy, please contact us:

By email: enquiries@fyusion.com.au

By phone: (02) 9906 6440

By mail: Fyusion Asia Pacific, PO Box 528, Crows Nest NSW 1585